The buyer has the right, within 14 calendar days from the day he/she received the product, to cancel his/her purchase. This can be arranged by sending his canceling statement or the cancelling document to the company through email (firstname.lastname@example.org). He/She is however obliged to cover the return cost of the product to the company shop at Trapezountos 17 & Α. Papandreou Avenue 151 27, Melissia. In this case, the company will debit the money to the bank account indicated by the buyer on the canceling statement within 14 calendar days from receipt of the cancelling statement, with no prejudice of the company’s right to withhold debit until the actual receipt of the product (article 3i(3) of Law 2251/1994, as amended). For the valid cancellation of the purchase, the buyer is obliged to return the product to the company in its initial packaging and condition.
Returns are accepted via courier service.
RETURNS OF DEFECTIVE PRODUCTS
In case the product arrives defective, we ask you to inform the Company (+30 210 6136332) within 8 hours of delivery, attaching a photo of the product, so that our Company assumes responsibility, otherwise return is not possible. The Company bears all return expenses. A mandatory prerequisite for accepting any return is that the product is in its original packaging. The return package is required to include the purchase receipt.
During the return process, we can either credit your account towards a future purchase or return the money to you.